Shipping Policy
At LUX, we strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy to ensure you know what to expect when shopping with us.
Processing Times
• Order Processing: Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
• Order Confirmation: Once your order is placed, you’ll receive a confirmation email. A tracking number will be provided as soon as your order ships.
Shipping Options & Estimated Delivery Times
We offer the following shipping options:
1. Standard Shipping: Delivery within 5–7 business days.
SOON:
2. Expedited Shipping: Delivery within 2–3 business days.
3. Overnight Shipping: Next business day delivery if ordered before 10PM CT, or 8PM PST.
Please note that delivery times may vary based on your location and shipping carrier delays.
Shipping Rates Without Sales Active
• Shipping rates are calculated at checkout and depend on the shipping method selected and the destination.
• Orders over, $30 qualify for free standard shipping.
International Shipping
• We currently ship worldwide.
• Delivery times for international shipping vary by destination and typically take [10–15 business days].
• Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking link via email so you can follow its journey.
Lost or Damaged Packages
• If your package is lost in transit, please contact us at CustomerService@luxshop.company within 7 days of the expected delivery date, and we will assist in filing a claim with the shipping carrier.
• For damaged items, please email us photos of the damaged goods along with your order details.
Incorrect or Undeliverable Addresses
• Orders returned to us due to incorrect or incomplete addresses may incur a reshipment fee. Please double-check your shipping information before completing your purchase.
Questions or Concerns?
If you have any questions about your order or shipping, don’t hesitate to reach out to us at CustomerService@luxshop.company
We’re here to help!
Thank you for choosing LUX shop!